Refund & Cancellation Policy

This policy explains how billing, cancellations, and refunds work for AIAuditSense (“the Service”), operated by Dhiraj Khanna, trading as AIAuditSense. By purchasing a report or subscribing to a paid plan you agree to this policy together with our Terms of Service.

How a report order works

A compliance report is a one-time, per-audit purchase, priced as shown on our Pricing page. It is a concierge service, not an instant download: paying does not release a report on the spot. Instead, your payment places a report order. A compliance specialist then reviews the draft our engine prepared from your submission, deepens it, adds citations, and signs it off. The finished report is delivered within about one business day (Monday–Friday, IST), as described in our Terms of Service.

• All prices are in US dollars (USD) and are inclusive of applicable taxes unless stated otherwise.
• Payments are processed securely by our payment partner, Razorpay. We do not store your card details.
• A purchase covers the specific audit it was made for; there is no recurring charge.

Legacy subscriptions

New subscription sales have ended. If you hold an existing subscription, it continues on its original terms: billed in advance each cycle, cancellable at any time from your account dashboard or by emailing support@aiauditsense.com. On cancellation your plan remains active until the end of the paid period and you are not charged again.

Cancellations & refunds

Because each report is prepared by a specialist rather than delivered automatically, refunds depend on whether work on your order has begun:

• Before the specialist starts work — full refund. If you cancel your order before we have begun reviewing and preparing your report, we refund the full amount you paid. Email us as soon as possible so we can hold the order.
• After work has started — no automatic refund. Once a specialist has begun working on your report, the fee is generally non-refundable, because the work has been done. However, if a delivered report is genuinely deficient — for example, it misreads your submission or misapplies the relevant framework — raise it with us and we will make it right at our discretion, typically with a redo or a partial refund.
• Stale orders. Preparing your report sometimes needs a clarification from you, and the delivery clock pauses while we wait. If an order stays blocked on a clarification we have requested and we cannot reach you after several days, we will either deliver a best-effort report from the information we hold, or cancel the order with a partial refund — whichever is fairer in the circumstances. We will always email you before doing so.

Other situations

We will also review refund requests, at our discretion, in the following cases:

• Duplicate or erroneous charges — if you were charged more than once for the same order or billing cycle, or charged in error, we will refund the incorrect amount in full.
• Order never started — if you were charged but, through a fault on our side, no report order was created and we cannot set one up, we will refund the purchase in full.
• Missed delivery — if we are unable to deliver your report at all within a reasonable time and cannot agree a revised timeline with you, we will refund the purchase in full.

Nothing in this policy limits any rights you may have under the Consumer Protection Act, 2019 or other applicable law.

How to request a refund

Email support@aiauditsense.com from the address associated with your account, including your registered email and the date and amount of the charge. We aim to acknowledge requests within 2 business days. Approved refunds are issued to the original payment method via Razorpay and typically appear within 5–10 business days, depending on your bank or card issuer.

Contact

Questions about this policy? Reach us at support@aiauditsense.com or via our Contact page.